How downloads work

Paid printables are ready as soon as Stripe confirms the order. You get a receipt email with a download button, the same files on the order page, and a lasting copy in Account → Library. Guest checkout uses the email you typed at payment; if you later create an account with that address, those orders attach to the library.

Download links are signed and do expire. That is normal. Open Library or the order page and grab a fresh link — you do not need to buy the file again. Gift cards are emailed as a code, not stored in the library.

Most listings are a PDF you open in a browser or Preview. Some crafts ship as a zip of PDFs, PNGs, or an SVG. Unzip on a computer first if your phone will not show the pages. Keep the original file; reprints are allowed for your household, and it is faster than hunting through old emails.

Free listings send the file to the email you enter on the product page. If a paid order says the product is ready but no file is attached yet, write to us with the order number and we will attach the deliverable or send a replacement. The order number is on the receipt and in Account → Orders.